We offer free delivery to all UK mainland addresses. To view all of our delivery costs, along with shipping methods and delivery times, please visit our Delivery & Returns page.
Do I need to sign for my delivery?
Yes, for security, all packages dispatched will require a signature on receipt. This way we can be sure that they reach you.
How do I return or exchange unwanted items?
We have tried to make returning and exchanging items as easy as possible. Please see our Delivery & Returns page on this site for details. The packaging in which your original order was sent is reusable and step-by-step instructions are provided on our returns form, which was included with your order. We also offer exchange for any of our other products.
Where should I send my returns?
Rose and Willard
Studio 22, Unit 10
Elizabeth Industrial Estate
Where is my order?
You will receive confirmation by email after your order has been placed. This will be followed by further communication after your order has been dispatched and when it is en route. You can also track your package using the tracking number provided with your order confirmation.
To which countries do you deliver?
At present we only ship within the UK. We are looking to add new locations soon.
How do I cancel or change my order?
Although orders cannot be modified or cancelled once they have been placed, we do offer free returns and exchanges.
What credit cards do you accept?
We accept Visa, Mastercard, American Express as well as Maestro debit & credit cards.
Is the site secure?
Yes. At the checkout section your order is processed using Sage Pay's security technology.